Last updated August 22, 2026
Every new membership comes with a 30-day money-back guarantee. If you’re not happy with the service in your first 30 days, email privacy@offpublic.comand we’ll refund you in full. No forms, no phone call, and we won’t ask you to justify it.
We refund the full amount you paid, including any tax collected. The 30 days run from the date of your first payment.
Email privacy@offpublic.com from the address on your account and say you’d like a refund. That’s the whole process. We aim to reply within one business day and to issue the refund the same day we reply.
Refunds are returned to the original payment method. Once issued, the money typically takes 3–10 business days to appear, depending on your bank.
We start filing deletion demands within 24 hours of you joining, so by the time you ask for a refund we have usually already sent requests on your behalf. Those requests are not withdrawn — we do not un-delete you. Any listing already removed stays removed.
What stops is the ongoing work: we stop filing new demands, stop chasing companies that have not replied, and stop re-filing when you reappear. Since brokers rebuild their records from public sources, listings do tend to come back over time without that monitoring.
Beyond 30 days we do not offer partial or pro-rated refunds for the remainder of a term. You can cancel renewal at any time from your account or by emailing us, and your membership then runs to the end of the period you have already paid for.
If something has gone genuinely wrong — we failed to file, or the service did not work as described — write to us anyway. Policies are not a reason to leave someone out of pocket for a mistake that was ours.
Memberships renew on the cycle you chose — monthly or annually — until cancelled. We email you before a renewal charge. If a renewal takes you by surprise, contact us within 30 days of the charge and we will refund it and cancel the membership.
Our order process is run by Paddle.com, our authorised reseller and merchant of record. Paddle handles the payment, the receipt and any sales tax, and their name may appear alongside ours on your card statement. Refunds are issued through Paddle and reach the same card you paid with.
Getrost Ventures LLC (trading as Offpublic) · privacy@offpublic.com
See also our Terms of Service and Privacy Policy.